Carpet Care


Please note:

On the back of carpet samples provided by manufacturers is a notice regarding carpet shading. We are occasionally asked about shading by our customers and respectfully point out that all cut pile carpets, irrespective of quality and price can be subject to a shading effect. This is not a manufacturing defect but is due to differing degrees of light reflection caused by unequal crushing of the pile during use.

When choosing your carpet be aware of this, but we can assure you it is perfectly normal.


To help you maintain your new carpet’s good looks, you’ll need to take good care of it, maintain it as well as you can, and clean it properly.

The key to good maintenance is to vacuum regularly to avoid particles of loose dirt and dust working their way into the carpet pile where they can act abrasively on the fibres and discolour the carpet.

  • Vacuum regularly at least 2-3 times a week.
  • A large, strong doormat will reduce dirt from outside being spread around the house.
  • Removing your shoes at the front door will lessen the impact of everyday wear and tear.
  • Avoid where possible, laying light coloured carpets next to external entrances.
  • Man-made fibre and wool carpets should be vacuumed regularly as soon as they are laid.

Loop Pile Carpet

Loop Pile carpets should be vacuumed with a cylinder cleaner using the suction head only. Avoid using beater heads and brushes – they will catch and lift the fibres, and eventually, this will give your carpet a bobbled or felted appearance.

Cut Pile Carpet

Cut Pile carpets should ideally be vacuumed with an upright vacuum cleaner with a beater bar and brush. You can also opt to use a cylinder vacuum cleaner with a similar attachment.

Soft Deep Pile Carpet

We recommend a vacuum cleaner with an adjustable height for Soft Deep Pile carpets, to ensure proper airflow over the pile surface, during cleaning.


In a busy house with a young family, pets, or plenty of visitors, spills and stains can happen at any time. The good news is that carpets can be cleaned easily and simply by following the recommended guidelines below.

  • Tackle spillages and stains immediately, don’t leave them until later or allow them to dry.
  • Blot away all the liquid stain with dry kitchen towel or a clean white dry cloth.
  • Semi-solid substances should be removed with a plastic spatula.
  • Remember to be patient – don’t rub vigorously or over-soak the stain.
  • Always work from the outside of the stain inwards to minimise it spreading.
  • To clean off any remaining stains, blot with a clean, damp cloth.

Polypropylene Carpets

  • Make sure you have a clean, white cloth, household bleach, warm water and kitchen towel to hand.
  • As above, tackle the spillage immediately to ensure it doesn’t dry into the carpet and remove all semi-solids with a plastic spatula.
  • Make a bleach solution, using one part bleach and ten parts water.
  • Using the white cloth and working gently from the outside in, gently blot away the stain, adding more bleach to the solution if necessary.
  • When the stain has been removed, carefully blot the carpet dry with kitchen towel.

Wool Carpets

  • Make sure you’ve got the right tools for the job. You will need dry kitchen towel, a clean white cloth, warm water and a plastic spatula.
  • Tackle a spillage or stain immediately – if you leave it for some time or allow it to fully dry, it may be harder to lift the stain out.
  • If there are any semi-solid spillages (such as food, for example) ensure you pick that up first – you don’t want to be scrubbing stains into the carpet. Use a plastic spatula to remove these to minimise further contact with the carpet.
  • Using a little warm water and a kitchen towel, gently blot the stain, working from the outside in to minimise spreading. Continue this, replacing the towel, when necessary, until the stain has faded significantly. Be sure not to over-wet the carpet!
  • Finally, use a clean, white cloth and a little warm water and continue to blot the stain until disappeared.
  • If your stain is still visible after these steps- contact us for more specific stain removal advice.